Returns & Exchanges
At Candle Shack, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack Your Items
Carefully package your unused candles or accessories in their original boxes to ensure they are protected from damage during transit.
Ship to Candle Shack
Attach the provided shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing