Frequently Asked Questions
Everything you need to know about our artisanal candles and delivery.
What is the average burn time for your candles?
Our standard 8oz candles typically burn for 45 to 50 hours, provided the wick is trimmed to 1/4 inch before each lighting.
How much does shipping cost?
We offer flat-rate shipping of $5.99 on all domestic orders, and free standard shipping on orders over $50.
What is your return policy?
If you are not satisfied with your scent, you can return unused and unlit candles within 30 days of purchase for a full refund or exchange.
Are your candles eco-friendly?
Yes, we use 100% natural soy wax, lead-free cotton wicks, and phthalate-free fragrance oils to ensure a clean, non-toxic burn.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our delivery options to more countries soon.
What should I do if my candle arrives damaged?
Please email us a photo of the damaged item and the packaging within 48 hours of delivery, and we will send a replacement immediately at no extra cost.